Restricting resale prices: how we're using data to protect customers
Find out more about how the CMA is looking to harness the power of online price monitoring to help detect suspicious online activity and protect customers.
Consumer protection
CMA's remedies enforcement team secures £47m of refunds for bank customers
Find out how our remedies enforcement team has been working to make sure businesses comply with the rules and treat their customers fairly.
How ‘free’ is this trial? Tips for avoiding unexpected charges
The CMA and ASA are reminding people to take care when signing up to 'free' trials. Read these top tips to help you avoid unwanted and unexpected charges which could cost a lot of money.
Big changes in retail banking
It’s 2 years since most of our reforms to the retail banking sector came into effect, following our 2016 investigation. These were designed to make banks work harder for their customers – both individuals and SMEs.
Holiday deposits and cancellation fees - are you being treated fairly?
No-one wants to cancel a holiday but if you have to, you shouldn't lose out more than is necessary. This blog explains what consumer law means for deposit and cancellation fees, and how you can make sure you’re being treated fairly.
A global approach to consumer protection online
In May, George Lusty joined senior consumer law enforcement officials from around the globe at the annual ICPEN meeting in Zambia. Read his blog post to find out more about ICPEN and our work to ensure effective consumer law enforcement online.
Investigating the funerals market: have your say
We want to make sure that people are treated fairly and have access to a range of choices when organising a funeral. Read more in Darren's blog about the issues we're looking at and how you can respond to our investigation.
Merger controls in the digital age: investigating the proposed Experian and ClearScore merger
The CMA investigation of the Experian ClearScore merger shows how the UK’s merger controls can be used effectively in digital investigations. Read more in Tim’s blog.
Accommodation booking sites: how to comply with consumer law
I find it tricky to book a hotel room, a B&B, or a holiday apartment. There’s so much to decide. What’s the best location? Do I need a swimming pool? Does it have parking? Is the place clean, comfortable and …
Retail banking remedies: a year on
CMA reforms are making personal and business banking easier. Learn more about how our reforms are benefitting small and medium sized enterprises (SMEs) and what’s happening next.