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Competition and Markets Authority

Sustainable or suspect? Concerns about green marketing

Posted by: Mike Coates, Posted on: 27 November 2020 - Categories: Consumer protection
How eco-friendly is this actually?

Mike considers some of the ways products and services are marketed that could be misleading shoppers over their environmental impact. Find out what we're investigating and how you can help inform our work.

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Tips for shopping online: what to look out for before you buy

Posted by: Cecilia Parker Aranha, Posted on: 24 November 2020 - Categories: Consumer protection, Online reviews and endorsements

This year we took part in National Consumer Week to make sure customers know what to look out for when shopping online. Read this blog for some useful tips to help you shop online safely.

Read more of Tips for shopping online: what to look out for before you buy - 3 comments

We're supporting National Consumer Week

Posted by: Andrea Coscelli, Posted on: 16 November 2020 - Categories: Consumer protection
We're supporting national consumer week #NCW20 #SafeShopper

We're providing top tips to help people protect themselves when shopping online. Knowing what to look out for before you buy will help save time and money. But, even the most diligent buyers can have problems.

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CMA's remedies enforcement team secures £47m of refunds for bank customers

Posted by: Peter Hill, Posted on: 28 May 2020 - Categories: Consumer protection
People and money with text: CMA secures over £47 million in refunds for customers

Find out how our remedies enforcement team has been working to make sure businesses comply with the rules and treat their customers fairly.

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How ‘free’ is this trial? Tips for avoiding unexpected charges

Posted by: George Lusty, Posted on: 13 May 2020 - Categories: Consumer protection
phone in hand with finger clicking on free trial sign up button. Text: 'Signing up to more than you expected?'

The CMA and ASA are reminding people to take care when signing up to 'free' trials. Read these top tips to help you avoid unwanted and unexpected charges which could cost a lot of money.

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Holiday deposits and cancellation fees - are you being treated fairly?

Posted by: Paul Latham, Posted on: 27 June 2019 - Categories: Consumer protection
1 in 5 consumers who experienced cancelling a holiday say that they were treated unfairly

No-one wants to cancel a holiday but if you have to, you shouldn't lose out more than is necessary. This blog explains what consumer law means for deposit and cancellation fees, and how you can make sure you’re being treated fairly.

Read more of Holiday deposits and cancellation fees - are you being treated fairly? - 40 comments

Accommodation booking sites: how to comply with consumer law

Posted by: Cecilia Parker Aranha, Posted on: 26 February 2019 - Categories: Consumer protection
Hand pointing to accommodation options on a tablet

I find it tricky to book a hotel room, a B&B, or a holiday apartment.  There’s so much to decide.  What’s the best location? Do I need a swimming pool? Does it have parking? Is the place clean, comfortable and …

Read more of Accommodation booking sites: how to comply with consumer law - 9 comments

Retail banking remedies: a year on

Posted by: Colin Garland, Posted on: 4 February 2019 - Categories: Consumer protection
making banks work harder for you

CMA reforms are making personal and business banking easier. Learn more about how our reforms are benefitting small and medium sized enterprises (SMEs) and what’s happening next.

Read more of Retail banking remedies: a year on - 2 comments

Promoting Competition Bulletin July 2018

Posted by: Andrea Coscelli, Posted on: 24 July 2018 - Categories: Promoting Competition bulletins
Andrea Coscelli, CEO of the CMA

2017/18 was another very busy and productive year for us, and you can read more about our work in markets as varied as care homes, online gambling, digital comparison tools, supermarkets and offshore engineering services in our latest Annual Report. …

Read more of Promoting Competition Bulletin July 2018

Our priorities for the next financial year

Posted by: David Currie, Posted on: 14 December 2015 - Categories: Promoting Competition bulletins

The next financial year will be the CMA’s third full year of operation. We’ve set out our plans and priorities in the consultation on our annual plan for 2016/17 and...

Read more of Our priorities for the next financial year
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