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Competition and Markets Authority

Direct consumer enforcement: 18 months on

Direct consumer enforcement: 18 months on. Emma Cochrane, Executive Director for Consumer Protection

Direct consumer enforcement: 18 months on

How we’ve used our new powers to protect consumers in the second year of the regime, and our priorities for the months ahead.

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What’s it like to run a care home?

Posted by: Douglas Cooper, Posted on: 20 December 2016 - Categories: Markets
Nurse helping elderly patient

...way local authorities and the NHS buy services work well? How do local authorities and regulators affect outcomes in this sector, including through ‘market shaping’ activities? How do regulations in...

Read more of What’s it like to run a care home? - 2 comments

Is the care home sector working well for residents and their families?

Posted by: Douglas Cooper, Posted on: 13 December 2016 - Categories: Consumer protection

...care home is a big decision with often a huge financial impact. So we want to be sure that the care homes sector is working well, and that residents and...

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Promoting Competition bulletin: the CMA's update on our work

Posted by: Andrea Coscelli, Posted on: 9 December 2016 - Categories: Promoting Competition bulletins

...avoid price co-ordination and other anti-competitive collusion. And in a significant development, the managing director of the online poster supplier that was fined in that case has been disqualified from...

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Competition in higher education is in the interests of students

Posted by: Andrea Coscelli, Posted on: 6 December 2016 - Categories: Consumer protection

...in debt. Therefore it is important that students are provided with the very best information to help them choose, that universities respond to the needs of students, and the sector...

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Consumer Ts & Cs – why fairness matters

Posted by: Susanne Quick, Posted on: 28 October 2016 - Categories: Consumer protection
Illustration of businessman thinking about contract terms

...video for businesses explaining fairness in consumer contract terms as well as top tips on how to write contract terms. These guides provide a simplified overview for businesses and complement...

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Making the English higher education sector work for students

Posted by: Nick Seaford, Posted on: 30 September 2016 - Categories: Consumer protection

...keep their DAPs forever! This makes fair competition between newer and more established universities difficult, and reduces the competitive pressure between universities. In turn this means that some universities may...

Read more of Making the English higher education sector work for students - 4 comments

Legal services and regulation in a modern market place

Posted by: Chris Jenkins, Posted on: 4 August 2016 - Categories: Markets
Lawyer helping a client

Many markets are evolving in a way which is fundamentally changing how buyers and sellers interact.

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Working together to protect consumers worldwide

Posted by: Nisha Arora, Posted on: 7 July 2016 - Categories: Consumer protection

30 June 2016 marked the end of the CMA’s presidency of the International Consumer Protection and Enforcement Network (ICPEN), a group of consumer protection authorities from nearly 60 countries. Consumers...

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Bus Services Bill: retaining the benefits of competition

Posted by: Douglas Cooper, Posted on: 5 July 2016 - Categories: Consumer protection
A blue bus.

...Competition in bus markets doesn’t always work well, and may not deliver local priorities. That leads to understandable calls for local transport authorities (LTAs) to intervene, especially given the social...

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Cloud spotting – choosing an online storage solution

Posted by: Cecilia Parker Aranha, Posted on: 4 July 2016 - Categories: Consumer protection

...recognise the differences, we’ve published some advice and a short animated video showing what to look out for when signing up for and using cloud storage services. https://youtu.be/I40EjMWf_FU Top tips...

Read more of Cloud spotting – choosing an online storage solution
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The official blog of the Competition and Markets Authority. It’s for anyone interested in our work to promote competition and protect consumers.

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