30 June 2016 marked the end of the CMA’s presidency of the International Consumer Protection and Enforcement Network (ICPEN), a group of consumer protection authorities from nearly 60 countries. Consumers...
...make recommendations on legislation and written to the minister responsible for the Bill – Andrew Jones MP – recommending that LTAs should be obliged to take the following steps before...
...recognise the differences, we’ve published some advice and a short animated video showing what to look out for when signing up for and using cloud storage services. https://youtu.be/I40EjMWf_FU Top tips...
...to improve their practices and give people a more complete picture when making buying decisions producing advice for businesses on how to comply with consumer protection law around online reviews...
As consumers, we have a whole world of purchasing possibilities. It’s never been easier to shop online to get the best deals on everything from car rentals to Easter eggs....
...any notice – for example prices going up or storage capacity being reduced. And we’ve heard about people losing their information or not being able to access it when they...
...help make things clearer for you when you rent a car. We’ve been leading a project where we worked with the European Commission and other European Union countries to look...
...… or is it? Would it make a difference if you knew I’d written this review myself? Or that I’d paid someone else to write it? How many times have...
...call for information on online reviews and endorsements. Stories like hers are a real concern for us. Online reviews and blogs are playing a growing role in helping consumers to...
...that low income households don't have. Trust – low income households may have low levels of trust in complaint and redress processes. Awareness – some people on low incomes may...