Consumer Ts & Cs – why fairness matters
...video for businesses explaining fairness in consumer contract terms as well as top tips on how to write contract terms. These guides provide a simplified overview for businesses and complement...
Consumer protection
Making the English higher education sector work for students
...keep their DAPs forever! This makes fair competition between newer and more established universities difficult, and reduces the competitive pressure between universities. In turn this means that some universities may...
Working together to protect consumers worldwide
30 June 2016 marked the end of the CMA’s presidency of the International Consumer Protection and Enforcement Network (ICPEN), a group of consumer protection authorities from nearly 60 countries. Consumers...
Bus Services Bill: retaining the benefits of competition
...Competition in bus markets doesn’t always work well, and may not deliver local priorities. That leads to understandable calls for local transport authorities (LTAs) to intervene, especially given the social...
Cloud spotting – choosing an online storage solution
...recognise the differences, we’ve published some advice and a short animated video showing what to look out for when signing up for and using cloud storage services. https://youtu.be/I40EjMWf_FU Top tips...
Holiday season is fast approaching – do you trust what you read online when you decide where to go?
...to improve their practices and give people a more complete picture when making buying decisions producing advice for businesses on how to comply with consumer protection law around online reviews...
ICPEN Fraud Prevention Month 2016: How to spot misleading advertising of prices online
As consumers, we have a whole world of purchasing possibilities. It’s never been easier to shop online to get the best deals on everything from car rentals to Easter eggs....
Cloud 9 or stormy weather?
...any notice – for example prices going up or storage capacity being reduced. And we’ve heard about people losing their information or not being able to access it when they...
Putting car rental customers in the driving seat
...help make things clearer for you when you rent a car. We’ve been leading a project where we worked with the European Commission and other European Union countries to look...
The best blog post ever written!!
...… or is it? Would it make a difference if you knew I’d written this review myself? Or that I’d paid someone else to write it? How many times have...