Working together to protect consumers worldwide
30 June 2016 marked the end of the CMA’s presidency of the International Consumer Protection and Enforcement Network (ICPEN), a group of consumer protection authorities from nearly 60 countries.
Consumer protection
Bus Services Bill: retaining the benefits of competition
In 2011 I directed an investigation by one of our predecessor bodies, the Competition Commission, which found that competition between bus operators can bring real benefits to the travelling public.
Cloud spotting – choosing an online storage solution
Imagine you store all your photos, music and personal documents in the cloud and you pay for a 50GB storage account.
Holiday season is fast approaching – do you trust what you read online when you decide where to go?
You’re about to go on holiday but aren’t sure what accommodation to book. Do you go for the beach front apartment or the smart hotel in the old town that’s close to the best restaurants and bars?
ICPEN Fraud Prevention Month 2016: How to spot misleading advertising of prices online
As consumers, we have a whole world of purchasing possibilities. It’s never been easier to shop online to get the best deals on everything from car rentals to Easter eggs.
Cloud 9 or stormy weather?
Do you store your photos, music, videos and other precious items in the cloud? We’d like to hear about your experiences of cloud storage.
Putting car rental customers in the driving seat
Researching and booking a rental car isn’t always a straightforward experience:
The best blog post ever written!!
“I can honestly say this is the best post I've ever read (and I've read loads!). From one consumer to another I would strongly recommend that you read it too.” … or is it?
Online reviews: Sarah's story
Sarah from London needed to get hold of a plumber at short notice. Water was leaking from her shower into the flat below – and like an increasing number of people she used a review site to find a tradesperson.
Redress for people on a low income
Over the last few months, we've been exploring what problems people on low incomes across the UK face. Our conversations with people interested in these issues have highlighted redress as being really important for low income households.