Retail Banking Remedies
...eligibility tool that is being launched by four banks: RBS Group, Lloyds Banking Group, HSBC Group and Barclays. This will help SMEs to understand the costs of taking out a...
Consumer protection
The state of care in the UK
Douglas Cooper talks about the problems we’ve found in the care homes market and what we think should be done.
Buying secondary tickets – ensuring that you are protected
The CMA will be taking enforcement action to ensure that fans who use secondary ticket sites are told about resale restrictions which could lead to them being refused entry. But event organisers have a role to play too – and we want to hear your views on what that should involve.
Are care homes working well for residents and their families?
Douglas Cooper on our care homes market study findings so far and next steps to ensure care homes are working well for residents and their families.
A silver lining for cloud storage
...much-loved and valuable belongings, we acted to review compliance with consumer law in the sector. Following our review, 10 companies including Amazon, Apple, BT, Google and Microsoft, have made a...
We’re making it easier for people to find and choose a lawyer
...that help people compare.To help these tools be developed we’ve recommended that legal regulators release data (for example complaints data). Getting lawyers to publish their prices online Lawyers should publish...
Is the care home sector working well for residents and their families?
...being charged large deposits or upfront payments without being clear what they cover, or having to give unreasonably long notice periods to leave the home. Residents in receipt of local...
Competition in higher education is in the interests of students
...in debt. Therefore it is important that students are provided with the very best information to help them choose, that universities respond to the needs of students, and the sector...
Consumer Ts & Cs – why fairness matters
...video for businesses explaining fairness in consumer contract terms as well as top tips on how to write contract terms. These guides provide a simplified overview for businesses and complement...
Making the English higher education sector work for students
...keep their DAPs forever! This makes fair competition between newer and more established universities difficult, and reduces the competitive pressure between universities. In turn this means that some universities may...