The CMA has completed an in-depth market investigation into the funerals sector after concerns were raised that funeral directors were not treating customers fairly. To address these concerns and help consumers during what is often a difficult time, we've issued a legal Order to funeral directors and crematorium operators.
We all like to find the things we want online quickly and easily. Whether that's the next film to watch or what food to order, algorithms can provide us with individualised recommendations that save us time. But what happens if an algorithm is changing what we see and manipulating the choices we make?
The CMA and Financial Conduct Authority (FCA), have been working together to review remedies – interventions – that apply to markets and the businesses that operate in them.